Should you wish to complain about Bonsucro’ services or appeal a decision taken by Bonsucro (including termination of Bonsucro Membership), please always refer to the terms established in the relevant Bonsucro procedure and/or service or project agreement for more details on the appeal and complaint process specific to the activity, service, or project.

Email title: Service Complaint or Decision Appeal
Name of your organisation and membership number
Reference of Bonsucro procedure and/or service or project agreement
Why are you dissatisfied with Bonsucro’s decision / service?

Please note that not all services / processes include a right to appeal a decision taken by Bonsucro. Unless specified otherwise in the procedure and/or agreement, please contact your Bonsucro account manager or info@bonsucro.com

Bonsucro will acknowledge receipt via email within 10 business days, outlining any next steps.