Should you wish to complain about Bonsucro’ services or appeal a decision taken by Bonsucro, please always refer to the terms established in the relevant Bonsucro procedure and/or service or project agreement for more details on the appeal and complaint process specific to the activity, service, or project.

• • • You can contact Bonsucro via email at info@bonsucro.com. Please indicate the following information, as a minimum:
      • • • Email title: Service Complaint or Decision Appeal
          • Name of your organisation
          • Reference of Bonsucro procedure and/or service or project agreement
          • Why are you dissatisfied with Bonsucro’s decision / service?

      Please note that not all services / processes include a right to appeal a decision taken by Bonsucro. Unless specified otherwise in the procedure and/or agreement, please contact your Bonsucro via email info@bonsucro.com.

      Bonsucro will acknowledge receipt via email within 10 business days, outlining any next steps.