You can report the actions of an organisation who has been approved as a Bonsucro member.

• • 
    Contact the Bonsucro Member via their own Grievance Mechanism

    Please note:

    • • • All organisations approved to be a Bonsucro member must have a Grievance Mechanism and/or work with an external grievance mechanism as per Bonsucro Code of Conduct Implementation Guidelines (Roles and Responsibilities > 3. Commit & Act > Respect for Human Rights > J.)
        • Therefore, your first point of call (when possible) should be to raise the allegation / complaint via this organisation’s own Grievance Mechanism.

         

• If this Bonsucro Member is certified, consider the other options available here
• • 
    File a formal complaint in line with the Bonsucro Grievance Mechanism Rules

    Bonsucro Grievance Mechanism Rules are here.

    Please note:

    • • • Only complaints within the scope defined in the Grievance Mechanism Rules, and submitted in accordance with the Grievance Mechanism Rules will be considered
        • This process is independently managed by CEDR therefore all complaints must be submitted directly to CEDR
        • The number of cases handled by CEDR per calendar year is dependent on financing see FAQ