Complaining about an organisation that is a Bonsucro member

< Complaints and Grievances

You can report the actions of an organisation who has been approved as a Bonsucro member.


    • Contact the Bonsucro Member via their own Grievance Mechanism

      Please note:

          • All organisations approved to be a Bonsucro member must have a Grievance Mechanism and/or work with an external grievance mechanism as per as per Bonsucro Code of Conduct Implementation Guidelines (Roles and Responsibilities > 3. Commit & Act > Respect for Human Rights > J.)
          • Therefore, your first point of call (when possible) should be to raise the allegation / complaint via this organisation’s own Grievance Mechanism.

           

  • If this Bonsucro Member is certified, consider the other options available here

    • File a formal complaint in line with the Bonsucro Grievance Mechanism Rules

      Bonsucro Grievance Mechanism Rules are here.

      Please note:

          • Only complaints within the scope defined in the Grievance Mechanism Rules, and submitted in accordance with the Grievance Mechanism Rules will be considered
          • This process is independently managed by CEDR therefore all complaints must be submitted directly to CEDR
          • The number of cases handled by CEDR per calendar year is dependent on financing see FAQ