Bonsucro’s Grievance Mechanism was assessed by DLA Piper. In person and online consultations were then conducted with stakeholders which helped the Secretariat and Members Council to build a framework and uncover the key topics and ideas for the review.

The Bonsucro Grievance Mechanism Rules document went out for an eight-week public consultation. This included engagement with stakeholders, including civil society organisations and those representing the interests of potentially affected stakeholder groups.

The Bonsucro Secretariat used the feedback to launch the Grievance Mechanism and define a plan to improve awareness raising, capacity building, funding, and accessibility.