Why has Bonsucro developed a new Grievance Mechanism?

8th June 2020

Having an effective Grievance Mechanism is essential for proactive compliance, risk management and remediation. It also demonstrates the credibility of Bonsucro to stakeholders, including ISEAL and the European Commission (EU RED accreditation).

Bonsucro wanted to take proactive steps to improve its Grievance Mechanism to align it with the United Nations Guiding Principles (UNGP) on Business and Human Rights, Effectiveness Criteria. Bonsucro worked with DLA Piper, an international law firm,  to build a framework, that:​

  • ensures predictability and transparency
  • engaged with stakeholders during the design to ensure legitimacy and credibility
  • provides measures and guidance to promote accessibility, appropriate to Bonsucro’s size and resources
  • includes a regular review process to ensure continuous learning
  • clarifies the interaction with certification bodies and the certification process when applicable.