Complaining about Bonsucro as a candidate member

< Complaints and Grievances

Please note that Bonsucro’s decision regarding an organisation’s application to become a Bonsucro Member cannot be appealed.

Should you consider that Bonsucro did not follow its membership procedure, therefore impacting on its decision regarding your application to become a member, you can request for a procedure review to take place. In such cases, and only after Bonsucro communicated its decision regarding your membership application, you can contact Bonsucro via email info@bonsucro.com indicating the following information, as a minimum:

Email title: Membership application procedure review request
Name of your organisation
Why are you dissatisfied with Bonsucro’s decision?
In your view, where did Bonsucro fail to follow the procedure?

Bonsucro will acknowledge receipt via email within 10 business days, outlining any next steps, and cost involved.