Complaining about an organisation that is a Bonsucro Member and holds a Bonsucro certificate

< Complaints and Grievances

You can report the actions of an organisation that has been approved as a Bonsucro member and is (or include sites which are) currently certified to Bonsucro standards.


      • Contact the Bonsucro Member via their own Grievance Mechanism

        Please note:

              • All organisations approved to be a Bonsucro member must have a Grievance Mechanism and/or work with an external grievance mechanism as per as per Bonsucro Code of Conduct Implementation Guidelines (Roles and Responsibilities > 3. Commit & Act > Respect for Human Rights > J.)
              • Therefore, your first point of call (when possible) should be to raise the allegation / complaint via this organisation’s own Grievance Mechanism.

      • File a formal complaint in line with the Bonsucro Grievance Mechanism Rules

        Bonsucro Grievance Mechanism Rules are here.

        Please note:

            • Only complaints within the scope defined in the Grievance Mechanism Rules, and submitted in accordance with the Grievance Mechanism Rules will be considered
            • This process is independently managed by CEDR therefore all complaints must be submitted directly to CEDR
            • The number of cases handled by CEDR per calendar year is dependent on financing see FAQ