There was overwhelming support from stakeholders that Bonsucro’s Grievance Mechanism was developed to offer mediation and to have a fair and independent process to determine the validity of allegations made and any action to be taken as a result.

For this reason, Bonsucro decided to partner with the Centre for Effect Dispute Resolution (CEDR). CEDR is a well-established and highly respected organisation, at the forefront of providing mediation services for commercial disputes. Its partnership with Bonsucro is aligned with its development of alternative dispute mechanisms in the field of human rights.